C&A Group along with its subsidiaries and affiliates is committed to safeguarding your privacy. We ask that you carefully review this Privacy Policy, as it applies to all information C&A Group collects from and about you, whether in writing, verbally, or electronically, including when you visit our www.candagroup.ca (the “Site”). This Privacy Policy explains how C&A Group (1) may use and disclose such information; (2) share that information; and (3) your options to control how C&A Group may use some of your information.
When you use the Site, you agree to allow us to collect, use, and share your information, as we describe in this Privacy Policy. If you do not agree, please do not access or use the Site.
Who we are
Our website address is: candagroup.ca
What personal data we collect and why we collect it
There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information we automatically collect. This includes data that identifies you personally, whether directly (i.e., your name) or indirectly (i.e., information about your online use).
A. Information You Provide
C&A Group collects certain information from you when you directly provide it to us. This may include when you request information from us or contact us directly. This information may include the following:
- Contact details including your name, address, email address, and telephone or mobile number
B. Information Automatically Collected
Whenever you visit or interact with the Site, C&A Group, as well as third-party service providers, may use cookies, web beacons, pixel tags, log files, or other technologies to automatically or passively collect information about your online activity.
How we use the personal data we collect
C&A Group may use the information we collect from and about you for a variety of business purposes. These include to respond to your customer service requests, to improve customer experience and engagement, and to enhance or improve our content, products, and services. We are committed to protecting and maintaining the privacy of your information. Therefore, we will process your data only in accordance with applicable data protection law and this Privacy Policy.
Where necessary under applicable law, we will have a lawful basis to process your data if:
- You have consented to such processing;
- We have a legitimate interest for processing your data – e.g., for data analytics purposes; fraud prevention; direct marketing; network and information systems security; enhancing or improving our content, products, and services; identifying usage trends; and determining the effectiveness of promotional campaigns; and/or
- We are legally obligated to process it.
We may use the information we collect from and about you to:
- Respond to your inquiries and contact you when necessary;
- Enhance your online experience, including as a way to recognize you and welcome you to the Site;
- Review the usage and operations of our Site, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
- Provide you with customized content, targeted offers, and advertising on the Site, via email, text message or push notification, or across other websites or social media;
- Use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customization purposes);
- Address problems with the Site or our business, and to protect the security or integrity of the Site and our business; or
- For other purposes disclosed at the time you provide your information or otherwise with your consent.
Additionally, if you use the Site to connect with any third-party services (e.g., social media sites), you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
How we share the personal data we collect
We may share your personal information with:
- Affiliates: We may share your information with C&A Group’s affiliates and subsidiaries for business, operational, promotional, and marketing purposes.
- Service Providers: We may share your information with service providers that provide business, professional or technical support functions for us, help us operate our business and the Site, or administer activities on our behalf.
- Legal Obligations; Safety: We may access and disclose your information to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our Site, servers, network systems, and databases. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our services, or the rights of any third party.
- Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Site in a manner that is consistent with this Privacy Policy.
- Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
- Other: We also may share your information as disclosed to you at the time of collection.
How long do we keep your personal data?
We will retain your individual personal data only as long as we need it for the purpose for which we are processing it. For example, when you contact us with a complaint, query, or other concern, we will retain your information for as long as needed to respond to your query. We may use data aggregated by Google Analytics indefinitely without further notice to you.
We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for us to retain it. When we anonymize data, we may retain such data indefinitely without further notice to you.
Your Rights
C&A Group is committed to ensuring that all personal data provided under various applications and notifications are handled in accordance with the relevant provisions of Alberta’s Personal Information Protection Act and the Personal Information Protection and Electronic Documents Act. For more information about your rights, click here.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or the practices described herein, please contact our Privacy Officer at:
Attention: Privacy Officer
C&A Group
236 36th Street N
Lethbridge, Alberta
T1H 3Z7
Email: privacyofficer@candagroup.ca
You may also contact us by sending us an e-mail or by mail, or calling us at 403-394-2343.